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Our commitment to customers has been the focus of our business for over 20 years. JoAnn She & Co. is dedicated to provide outstanding customer service. As a loyal customer, we want you to have an enjoyable shopping experience. Thank you for selecting JoAnn She & Co. as your source for quality fashion jewelry to complement your unique personal style.
 
Contact Us  
New York
JoAnn She & Co.
Customer Service  
25 West 31st Street, 5th Floor. New York, NY 10001
Phone : 1-212-564-8899 (English & Spanish representatives available)
Fax : 1-212-564-8811
E-mail: info@joannshe.com
Monday to Friday: 9AM – 5:30PM EST

Hong Kong
JoAnn She & Co. (HK) Ltd.
Customer Service  
Room 8, 11/F, Trans Asia Centre,18 Kin Hong Street, Kwai Chung, N.T. Hong Kong
Phone : 852-2421-1997
Fax : 852-2429-5430
E-mail: info@joannshehk.com
Monday to Friday: 9AM – 6PM EST
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Shipping & Return Policy
Shipping Rules and Regulations
Orders will be shipped within 2 business days from the date an order is placed.
Customers are responsible for all shipping charges pertaining to their orders.
All orders are shipped via UPS Ground unless otherwise noted.
For expedited services, shipping rate is based on total weight of package. Please contact customer service at 212-564-8899 to arrange for this service.
Orders can only be shipped to the 48 continental states.
For international orders, please contact us to discuss your options.
UPS regulations do not deliver to P.O. Boxes.
Additional charges may apply to packages returned to us due to an incorrect shipping address provided by customers.
Customers are responsible for any additional fee imposed by customs, including tariffs and duties.
Your order will be delivered according to UPS Ground Transit Time based on the chart below.
UPS outbound image map

Shipping Rates
Merchandise Total Shipping Cost
$0.00 - $25.00 $7.99
$25.01 - $50.00 $9.99
$50.01 - $75.00 $11.99
$75.01 - $100.00 $13.99
$100.01 - $125.00 $15.99
$125.01 - $150.00 $17.99
$150.00 - $200.00 $19.99
$200.01 - $300.00 $22.99
$300.01 - $400.00 $25.99
$400.01 - $500.00 $28.99
$500.00 And Up 6% of Total Amount

Returns and Exchanges
A NO REFUND / NO EXCHANGE policy applies to all merchandise unless proven effective.
Returned items must be shipped back in its original packaging and in the same order in which it was received.
We stand by the quality of our merchandise. All products shipped from our warehouse are bubble packed and double checked for accuracy and quality control.
All claims must be made within 7 days of receipt of goods.
Store credit will be given only on defective merchandise that is no longer in stock.
We are not responsible for the loss and damage during the transportation of returned goods.
All Sales are FINAL on Promotional and Clearance items.
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Terms of Use  
Welcome to the JoAnn She Web Site. This Site is provided as a service to our customers. Please review the following basic rules that govern your use of this site. Please note that your use of this site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. JoAnn She & Co. may revise the content of this agreement at any time. By using the site after a change, you agree to follow and be bound by all of these changes. Please visit this page periodically to familiarize yourself with the current terms of use. Should you have any questions concerning any of our policies, please contact us.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of joannshe.com. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our Web site and its content for purposes other than personal and noncommercial is prohibited. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with joannshe.com or to purchase joannshe.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by joannshe.com. You further agree not to change or delete any proprietary notices from material downloaded from the site.

Trademarks
All trademarks, service marks and trade names of joannshe.com used in the site are trademarks or registered trademarks of joannshe.com

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, joannshe.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. joannshe.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components, joannshe.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations of exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Joannshe.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if joannshe.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Accuracy of Content

We endeavor to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on joannshe.com may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. JoAnn She & Co. reserves the right to correct errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price, JoAnn She & Co. shall have the right to refuse or cancel any orders placed for product at the incorrect price. JoAnn She & Co. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, JoAnn She & Co. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by joannshe.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice

Joannshe.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to joannshe.com.


Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including joannshe.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Joannshe.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, joannshe.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, joannshe.com reserves the right to block or remove communications or materials that it determines to be:
abusive, defamatory, or obscene
fraudulent, deceptive, or misleading
• in violation of a copyright, trademark, or other intellectual property right of another or
• offensive or otherwise unacceptable to joannshe.com in its sole discretion

Indemnification
You agree to indemnify, defend, and hold harmless joannshe.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, joannshe.com may link to sites operated by third parties. However, even if the third party is affiliated with joannshe.com, joannshe.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of joannshe.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, joannshe.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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Privacy Policy  
What information is collected?
JoAnn She values its customers and respects their privacy. We collect name and address information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. JoAnn She recognizes that it must maintain and use customer information responsibly.

We collects personal information that you voluntarily provide to us, such as name, address, phone numbers, e-mail address and for wholesale tax purposes, a sales tax ID. This information is only used for the purpose of responding to and fulfilling your requests for JoAnn She products and services and to improve the quality of your visit to our site.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to you customer service requests.
To quickly process your transactions
To administer a contest, promotion, survey or other site feature.

If you do not want to receive such e-mails or mailings from us, please contact us via e-mail, phone, fax or mail (our numbers and addresses are listed below). Telephone numbers are only used to contact you regarding an order placed with JoAnn She. They are not used for any promotional purposes or solicitation.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

How can I either update or change my information?

If at any time you would like us to update your personal information or remove you from our e-mail or postal mailing lists, feel free to contact us. Please be sure to include your e-mail address and full name.


Do we use "cookies"?

The use of cookies is standard on the Internet and many web sites, including joannshe.com. Cookies are small bits of electronic information that a web site can transfer to your hard drive to keep records of your visit. At JoAnn She we use cookies as a tool to personalize your online shopping experience and assess our efforts to provide an easier, more streamlined online shopping experience.

First of all, we use a cookie so we can recognize you as a repeat customer each time you visit. This cookie allows us to retrieve your order history and personal information so you do not have to re-enter it every time you shop. This means you can store items in your shopping bag between visits and maintain your very own wish lists and address book. Another cookie lets us know what pages you visit as well as your browsing, shopping, and searching patterns. This enables us to identify ways to customize our online shopping environment to the preferences of our customers.

You always have the option to refuse cookies by turning them off in your browser. However, if you refuse cookies, you may not be able to place or track an order (see the Help section of your browser for instructions on how to disable cookies). Should you choose to disable cookies and cannot place an order on our site, you can always order by phone. Our Customer Service Representatives will be happy to assist you. Simply call 1-212-564-8899 to place your order.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Credit Card Guarantee

Your credit card is protected whenever you make a purchase through JoAnn She & Co. Ltd. Should you have any questions or concerns, please feel free to “Contact Us” through website or call: 1-212-564-8899.

Our Legal Obligations

JoAnn She & Co. may also disclose information against someone who poses a threat to JoAnn She & Co’s interest (such as customer fraud) or whose activities could bring harm to others.


Your Account

The MY ACCOUNT page on JoAnn She allows registered visitors to view and change their account settings. You may change your e-mail address, shipping information and update your account profile.


Privacy Statement

JoAnn She & Co. pledges our continued commitment to protect the information that our customers provide us. We continue to review our information privacy practices to ensure that we adhere to the policies governing the Disclosures about the collection, use, sharing, and protection of your personal information for JoAnn She Website (www.joannshe.com)
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